Shipping policy

Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates
Shipping charges for your order and estimated delivery times will be calculated and displayed at checkout. All orders over 10,000 yen qualify for free shipping.

Delivery delays may occasionally occur due to unforeseen circumstances such as weather, customs, or carrier delays.

Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).

Damages
Samuzak is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Save all packaging materials and damaged goods before filing a claim.

Customs, Duties, and Taxes
All taxes, duties and fees are included in the price.

Returns Policy
Our return policy provides detailed information about options and procedures for returning your order.

Contact Information
For any questions or concerns about shipping, please contact us via our chat or at info@samuzak.com.